Symptom :
during VMware UEM installation , the setup fail with error message shown “Error while installing VMware UEM “installer failed to create Queues for Device Services messaging queueing service might not be running please refer to the Readme.txt for instruction to create queues manually ,Readme.txt is located at supplemental softeware \QueueSetup folder” and when you check the install log you would see such blow errors
Processing the SQL connection ‘AirWatchDatabaseConnection’…
Determining if there is at least one SQL script scheduled to execute under the connection…
No SQL scripts scheduled to execute under the connection…Skip.
Skip the SQL connection ‘AirWatchDatabaseConnection’. There is no script to execute under this connection.
INSTALL. Return value 3.
ExecuteAction. Return value 3.
SetupCompleteError.
ISSetupFilesCleanup.
ISSetupFilesCleanup. Return value 1.
SetupCompleteError. Return value 2.
INSTALL. Return value 3.
Product: Workspace ONE UEM — Installation operation failed.
Windows Installer installed the product. Product Name: Workspace ONE UEM. Product Version: x.x.x.c Product Language: yyyy. Manufacturer: VMware, Inc.. Installation success or error status: 1603.
Resolution
This is issue is happening because toy are using AD account to connect to SQL server however this AD account doesn’t have permission or authority in the Windows servers hosing SQL server especially if the VM you are try to install UEM is not joined to domain
Solution
Grant the AD account of the SQL a permission in SQL as (e.g. local admin , part of local administrator group)
OR
which is the preferred solution
Create SQL account on SQL server
-be sure that SQL servers configured to accept SQL authentication (mix mode)
Grant the SLQL account owner in UEM DB and other permission required by UEM