Error Message
Error 1920. Service AirWatch Batch Processing service(AirWatch
“Service Name” service) failed to start. Verify that you have sufficient
privileges to start system services.
Cause
This message come up in air-watch installation when the application server is trying to start the Airwatch related services and does not have connectivity to signing.awmdm.com and timeout value passed and fail to start the service
Solution (1)
Continue clicking on ignore button to complete the installation however it will take time and you need to keep pressing the ignore button
Solution (2)
You might manually need to invoke the CertificateInstaller.exe residing in Workspace ONE UEM/Supplemental Software/CertInstaller/.
Follow the instruction provided in the section Generate Installation Token from myAirWatch: Manual Method from the document VMware Workspace ONE UEM Installation Guide or refer to the instructions below…
Generate Installation Token from myAirWatch
Toward the end of your Workspace ONE UEM installation, you may see a
Global Enterprise Manager screen asking for your Installation Token
generated from myAirWatch. This token is used to provision the necessary
secure channel certificate to your Workspace ONE UEM database if it is
not already present, such as in a new installation.
If your Workspace ONE UEM application server does not have outbound
Internet access to the signing service, as defined under Network
Requirements, then the Authentication Token field does not display on
the Global Enterprise Manager. In this case, the manual flow installer
is automatically launched. In case the installer is not automatically
launched, you can manually run it by navigating to Workspace ONE UEM/Supplemental Software/CertInstaller/ and running CertificateInstaller.exe.
This EXE file opens a screen to guide you through the manual installation method.
1. Select Next to continue and start the wizard.
2. Select whether to use SQL Authentication or Windows Authentication. Select the same option that you chose during the main installation procedure. For SQL Authentication, the appropriate credentials are seeded in your config file. For Windows Authentication, you must enter the credentials of the Windows user to authenticate.
3. Select the Get File button and generate a PLIST file that contains a batch of certificate signing requests. Save this file to a location that has outbound Internet access to the myAirWatch signing service.
4. Log in to myAirWatch and navigate to Hamburger menu > myAirWatch > My Company.
5. Select Certificate Signing Portal.
6. Select Authorize Install.
7. Select Upload Your File.
8. Using the link, upload a PLIST file from your computer and select the PLIST file you saved previously.
9. Select Upload This File and save the file provided.
10. In the installer, select Set File and select the file myAirWatch provided. If successful, the success screen displays
11. Click Finish
12. Verify if the services had started.
Solution (3)
prior the installation of the application server ,Change the Windows service timeout value in the registry. You can use the following CMD command to update it for you. Make sure to right click and run CMD.exe as administrator. You can reference the following Microsoft KB for more information on this change: https://support.microsoft.com/en-us/kb/922918
“REG ADD HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control /v ServicesPipeTimeout /t REG_DWORD /d 120000”
and you finish the setup you must go though tificateInstaller.exe process mentioned in solution 2 above